Public Sector

JourneyBlazers helps state, local, and federal government agencies implement Salesforce platforms to improve service delivery, streamline operations, and enhance citizen engagement.

We specialize in deploying solutions which support use cases such as benefit management, case management, licensing and permitting, grants management, and constituent services. Our team ensures secure, compliant, and scalable solutions that drive digital transformation and improve transparency across public sector operations.

Our Work in Public Sector

Tourism

At JourneyBlazers we have helped multiple states stand up their tourism programs. We have helped departments and agencies build dynamic, citizen- and visitor-focused solutions using Salesforce platforms to boost engagement and streamline operations. We have designed applications that support event management, travel permits, local business engagement, and real-time visitor services through centralized data and automation.

Environmental Protection

JourneyBlazers has worked with Department of Environmental Protection to design and build solutions that empower agencies to improve transparency, responsiveness, and overall environmental stewardship. For an environmental protection agency we built a portal that allows for omni-channel communication (Email and SMS) with the residents alerting them in real-time about the water quality and toxins.

Grants Management

JourneyBlazers helps government agencies design and implement robust grants management applications using Salesforce Public Sector Solutions. We streamline the end-to-end grants lifecycle—from application intake and review to award distribution and compliance tracking—by configuring tailored workflows, automation, and reporting tools. Our team ensures the solution is secure, scalable, and aligned with agency-specific requirements, enabling greater transparency, efficiency, and accountability in grant administration.

Licensing, Inspection and Permitting

We at JourneyBlazers have designed and configured end-to-end workflows for application intake, review, approvals, payments, and inspections—ensuring transparency, automation, and real-time tracking. Our secure, scalable Public Sector Solutions implementations enhance operational efficiency, reduce processing times, and deliver a seamless digital experience for both staff and citizens.

Transit

For multiple Transit agencies we at JourneyBlazers have implemented Salesforce platforms like Salesforce Marketing Cloud, Data Cloud, Salesforce Sales and Service Cloud to integrate data across platforms and create a True Customer 360 view. Our solutions have helped drive identity resolution across disparate systems and have helped agencies perform accurate targeting and segmentation of commuters to drive citizen engagement and revenue.

Health and Human Services

JourneyBlazers has partnered with Health and Human Services (HHS) agencies to build powerful, person-centric applications on Salesforce platforms. We configure solutions that unify data across departments, automate intake & eligibility workflows, and provide real-time insights for better decision-making. Our expertise enables HHS agencies to deliver faster, more effective services to the communities they serve.

Public Safety

Using Salesforce Public Sector Solutions the JourneyBlazers team has helped state and local governments by enhancing incident response, resource coordination, and community engagement. We configure case management, real-time data tracking, and mobile-ready tools to support first responders, emergency services, and law enforcement. Our solutions are designed to be secure, compliant, and scalable—empowering agencies to operate more efficiently while improving public trust and safety outcomes.

Case and Program Management

At JourneyBlazers we specialize in building robust case management solutions using Salesforce Public Sector Solutions, enabling government agencies to streamline service delivery and improve constituent outcomes. We configure workflows for intake, assessment, routing, and resolution —supporting a wide range of programs including social services, public safety, and regulatory enforcement.

Learn more

Client Review

Our experience with JourneyBlazers exceeded expectations. We had an exceptionally aggressive implementation schedule and the JourneyBlazers team pulled out all the stops to make sure that we stayed on schedule. Our interactions with each team member were positive and professional. JourneyBlazers removed a lot of pain points and ensured that our team was successful.

The team from Journey Blazers brought the knowledge and expertise that we needed to confidently deliver our Salesforce Marketing Cloud implementation. They did an excellent job assessing the scope of work and delivered on time and on budget despite some changes to the original scope and mid-project pivots. When additional issues were uncovered during UAT testing they moved quickly to address the problems and coordinate rapid promotion of the fixes per our organizational change management processes. This is a partner that I expect to turn to as the need arises in the future.

Excellent experience from start to finish. Their broad knowledge of the marketing technology landscape combined with their Marketing Cloud experience was evident in the discussions we had with JB. JB took the time with meeting different business contacts within our company - to make certain they understood the concerns of our company. Well done. Would highly recommend JB to all.