Public Sector Solutions

Salesforce Public Sector Solutions are adaptable case management apps designed to help government agencies future proof their mission.

Agencies can now deploy modern solutions in weeks or days with best practice foundations for Benefit Management, License & Permit Management, Grant Making, Inspections, Social Program Management and more.

Grantmaking

JourneyBlazers helps government agencies design and implement robust grants management applications using Salesforce Public Sector Solutions. We streamline the end-to-end grants lifecycle—from application intake and review to award distribution and compliance tracking—by configuring tailored workflows, automation, and reporting tools. Our team ensures the solution is secure, scalable, and aligned with agency-specific requirements, enabling greater transparency, efficiency, and accountability in grant administration.

License and Permit Management

We at JourneyBlazers have designed and configured end-to-end workflows for application intake, review, approvals, payments, and inspections—ensuring transparency, automation, and real-time tracking. Our secure, scalable Public Sector Solutions implementations enhance operational efficiency, reduce processing times, and deliver a seamless digital experience for both staff and citizens.

Inspections Management

Using Salesforce Public Sector Solutions the we can give inspectors the information they require at the their finger tips. This include mobile access to daily visit plans, route information, checklists and code lookups. Inspectors can easily collect, review, monitor and take corrective actions sharing feedback with the home office and with the constituents in real-time. Access secure portals, and configurable workflows and pre-built dashboards to quickly address trending violations and thus help streamline operations.

Health and Human Services

JourneyBlazers has partnered with Health and Human Services (HHS) agencies to build powerful, person-centric applications on Salesforce platforms. We configure solutions that unify data across departments, automate intake & eligibility workflows, and provide real-time insights for better decision-making. Our expertise enables HHS agencies to deliver faster, more effective services to the communities they serve.

Environmental Protection

JourneyBlazers has worked with Department of Environmental Protection to design and build solutions that empower agencies to improve transparency, responsiveness, and overall environmental stewardship. For an environmental protection agency we built a portal that allows for omni-channel communication (Email and SMS) with the residents alerting them in real-time about the water quality and toxins.

Benefit Management

We help transform the customer experience and efficiency of government entitlement programs. This includes guided online prescreening and applications, which matches individuals with the right programs. This also helps faster turnaround and enhances case worker productivity. Constituents can apply and track benefits, review decisions and view payment schedules. One of the programs that we have been part of is the housing assistance program during Covid for the state of NY.

Case and Program Management

At JourneyBlazers we specialize in building robust case management solutions using Salesforce Public Sector Solutions, enabling government agencies to streamline service delivery and improve constituent outcomes. We configure workflows for intake, assessment, routing, and resolution —supporting a wide range of programs including social services, public safety, and regulatory enforcement.

Social Program Management

Using Social Program Management we help aid delivery to constituents facing hardship such as homelessness, domestic issues and homelessness. We guide constituents toward positive outcomes and sufficiency with goals, tasks, programs, benefits and care plans. This also allows them stay on track with automated, personalized communication. Also enable constituents to access service information, determine eligibility and apply for assistance through a customized portal.

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